Privacy policy for Work Pillars

1. INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

• a)Personal Identification Information: name, email address, phone number, address, BVN/NIN, and other government-issued identifiers.
• b)Artisan Profile Information: skills, experience, certifications, public reviews, and availability.
• c)Usage Data: IP address, device type, OS, access logs, browser information, and interaction history.
• d)Location Data: with your explicit permission, we collect your device's location.
• e)Communication Records: in-app messages, call logs, support chats, and dispute resolutions.
• f)Cookies and Tracking Data: information collected via cookies, pixels, or similar technologies.
• g)Any other information you choose to provide through our platform.

2. LEGAL BASIS FOR PROCESSING

We only collect and process personal data where we have a lawful basis to do so. These bases include:

• a)Consent: when you voluntarily provide data or enable optional features.
• b)Contractual Necessity: for core features like payments and job completion.
• c)Legal Obligation: for compliance with NDPA, NDPR, and KYC regulations.
• d)Legitimate Interests: for service improvement, fraud detection, and platform analytics.

3. HOW WE USE YOUR DATA

Your data may be used to:

• a)Provide, improve, and personalize services.
• b)Verify user identity (KYC).
• c)Facilitate artisan-consumer connections.
• d)Process and monitor transactions.
• e)Prevent fraud or misuse of the platform.
• f)Enforce our Terms and Conditions.
• g)Comply with regulatory and legal obligations.
• h)Send transactional notifications and updates.
• i)Display relevant advertisements with consent.

4. HOW WE USE YOUR DATA

We may share your data with:

• a)Verified service providers (e.g., payment processors, KYC tools).
• b)Other users (for relevant profile data).
• c)Legal authorities (where required by law).
• d)Affiliates, successors, or acquirers in business transactions.

5. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside Nigeria, we will apply safeguards compliant with NDPR standards including data processing agreements and encryption.

6. SECURITY MEASURES

We implement administrative, technical, and physical safeguards to protect your data. Despite these efforts, no system is 100% secure.

7. YOUR RIGHTS UNDER THE NDPR

You have the right to:

• a)Access your personal data.
• b)Correct inaccurate or incomplete data.
• c)Request deletion of your data, subject to legal retention.
• d)Restrict or object to processing.
• e)Receive a copy of your data in portable format.
• f)Withdraw consent where applicable.

To exercise your rights, contact us at info@workpillars.com. Requests are processed within one calendar month.

8. DATA RETENTION

We retain data as long as necessary for business, legal, or compliance purposes. Account data is retained for up to 5 years after account deletion unless otherwise required by law. Inactive or unverified accounts may be deleted after 18 months of inactivity.

9. CHILDREN'S PRIVACY

Our services are intended for adults aged 18 and above. We do not knowingly collect data from minors.

10. COOKIES AND TRACKING

We use cookies and similar technologies to enhance performance and user experience. You may adjust your browser settings to disable cookies, though some features may be limited.

11. ADVERTISING AND TRACKING

We use ad tools to show personalized content only after obtaining explicit consent. You can opt out of behavioural tracking or personalized ads in your profile settings.

12. POLICY CHANGES

We may revise this policy from time to time. Updates will be posted here with a new effective date. Continued use of our services indicates your agreement to the changes.

13. GOVERNING LAW

This policy is governed by Nigerian law including the NDPA and NDPR.

14. CONTACT US

If you have questions or wish to exercise your data rights, contact info@workpillars.com.