TERMS AND CONDITIONS FOR WORK PILLARS USERS

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of the WORK PILLARS mobile application, website, content, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, do not use the Services.

WORK PILLARS is a Nigerian-based platform that:

Connects users to vetted artisans for services; and
Provides access to parts for building fixtures and fittings.

2. ELIGIBILITY AND ACCEPTANCE

2.1 Age Requirement:

You must be at least 18 years old.

2.2 Authority to Bind:

If you use the Services on behalf of a company, you confirm you have authority to bind that company to these Terms.

2.3 Acceptance:

Continued use after updates to these Terms constitutes your acceptance of the updated Terms.

3. ACCOUNT REGISTRATION AND VERIFICATION

3.1

You must provide accurate, current, and complete information when creating an account.

3.2

KYC verification (BVN/NIN) may be required and must be completed within 30 days of registration. Failure to do so may result in account suspension or termination.

3.3

We reserve the right to refuse account creation or terminate accounts at our discretion.

3.4

Accounts inactive for 6 months will be flagged; after 12 months without activity, they may be permanently deleted, with prior notice provided.

3.5

Guests may browse, but may not message, request/accept quotes, place Orders, post reviews, or receive payouts until they create and verify an Account.

3.6

You are responsible for maintaining the confidentiality of your login details and for all activities under your Account.

4. USER CONDUCT AND OBLIGATIONS

4.1 You agree not to:

Violate any applicable laws or regulations.
Misuse or harvest personal data of others.
Harass, abuse, or threaten any person.
Post false, misleading, or infringing content.
Disrupt or interfere with platform operations, including using automated tools.
Upload or transmit viruses, malware, or harmful code.
Impersonate another person or entity.
Engage in fraudulent or unlawful transactions.

4.2 Artisans' Posting & Off-Platform Work Policy

All services, projects, or transactions initiated through Work Pillars must be completed and paid for via the platform.
Artisans must not share personal contact details (phone numbers, email, social media handles) with clients prior to confirmed booking through the platform.
Artisans are prohibited from using client information obtained through Work Pillars to solicit or arrange off-platform work.
Posting identical offers elsewhere with the intent to bypass Work Pillars' booking or payment process is strictly forbidden.

4.3

Violation of this policy may result in immediate account suspension, permanent termination, withholding of outstanding payments, and/or legal action.

5. INTERNATIONAL DATA TRANSFERS INTELLECTUAL PROPERTY

5.1

All platform content (including text, graphics, logos, software, and media) is owned or licensed by Work Pillars.

5.2

No copying, reproduction, sale, distribution, or derivative work is permitted without prior written consent.

5.3

You grant Work Pillars a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and display your User Content for operating and marketing the Services. You represent you have all necessary rights to grant this license.

5.4

Rights holders may report infringement via the contact details below. We may remove content in our discretion.

6. HYPERLINKING POLICY AND FRAME RESTRICTIONS

6.1

You are granted a limited, non-exclusive, revocable right to create hyperlinks to the Work Pillars application or website, provided that the link does not portray Work Pillars or its services in a false, misleading, derogatory, or otherwise offensive manner.

6.2

Work Pillars reserves the right to revoke hyperlinking permission at any time without prior notice.

6.3

Deep linking to specific pages of the application or website, bypassing the homepage, is prohibited unless expressly authorized in writing by Work Pillars.

6.4

The use of Work Pillars' logo, trademarks, or proprietary graphics as part of a hyperlink is not permitted without prior written permission.

6.5

You may not frame, mirror, or otherwise incorporate any part of the Work Pillars application or website into another website or service without prior written consent from Work Pillars.

7. ORDERS

1.1 Order

An order is an offer that has been accepted (paid for by the Consumer). Offers and Orders have distinct flows and corresponding actions. Once payment is confirmed, an order is formally registered and assigned a unique Order ID.

1.2 Order Obligations

The Artisan must deliver the agreed service or work product using the designated delivery mechanism, in accordance with the order description and delivery timeline. Misuse of the "Deliver Work" function, such as submitting incomplete or fraudulent work, may result in cancellation, penalties, or rating consequences.

1.3 Order Statuses

Pending – The order has been paid for but the start date has not yet been reached.
In-Progress – The order's start date has been reached and work is underway.
Cancelled – The order has been cancelled by either party in accordance with the platform's policies.
Review – The Artisan has submitted work, and the Consumer is reviewing the deliverable to approve, disapprove, or request modifications. The Consumer may also provide a rating.
Complete/Done – The Consumer has approved the order, marking it as final and fulfilled. If the Consumer does not act within 3 days of delivery, the order will automatically be marked as Complete.

1.4 Disputes and Resolution

Consumers and Artisans are encouraged to resolve disagreements amicably. Where this fails, either party may escalate the matter through the Work Pillars Resolution Center. Orders may also be cancelled by Work Pillars in cases of non-compliance, prolonged unresponsiveness, or material breaches. Upon cancellation, funds are returned to the Consumer's Bank account unless otherwise determined by review.

8. THIRD-PARTY SERVICES

We may integrate with third-party services (e.g., payment processors, logistics providers). These services have their own terms, which you must review. Work Pillars is not liable for any acts, omissions, or failures of these third parties.

9. PAYMENTS AND BILLING

9.1

All prices are in Nigerian Naira and may include applicable taxes.

9.2

All payments are processed by Flutterwave under their terms; Work Pillars does not store card details.

9.3

You are responsible for any transaction fees, bank charges, or currency conversion costs.

10. SERVICE DELIVERY

10.1

Goods are typically delivered within 1–7 working days within Nigeria. Delays may occur due to factors beyond our control.

10.2

Failed deliveries must be reported to support within 48 hours for resolution.

11. USER CONTENT LICENSE

By uploading or posting content, you grant Work Pillars a perpetual, worldwide, royalty-free license to use, display, and distribute such content in connection with the Services. You confirm you have the rights to grant this license.

12. ADVERTISING AND DATA

12.1

All advertising requires prior written approval from Work Pillars.

12.2

Personalised ads and tracking require explicit user consent, which may be withdrawn at any time via account settings.

12.3

We comply with NDPR, App Store, and Play Store policies regarding ad content and data tracking.

13. DISCLAIMER OF WARRANTIES

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee accuracy, uninterrupted access, security, or fitness for a particular purpose.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Work Pillars shall not be liable for indirect, incidental, special, or consequential damages.
Our total liability for all claims shall not exceed the total amount you paid to us in the preceding 6 months.
We are not responsible for disputes between users, or between users and artisans/vendors.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Work Pillars, its affiliates, directors, employees, and partners from any claims, damages, liabilities, or expenses arising from:

Your use of the Services.
Your breach of these Terms.
Your violation of any third-party rights.

16. PRIVACY AND DATA PROTECTION

Work Pillars respects your privacy and is committed to protecting your personal data in compliance with the Nigerian Data Protection Regulation (NDPR) and other applicable laws.

By using the Services, you agree to the collection, use, and sharing of your personal information as described in our Privacy Policy, which forms an integral part of these Terms.

The Privacy Policy explains how we handle your data, your rights, and how to exercise them.

17. SERVICE INTERRUPTIONS

Work Pillars strives to maintain reliable Services but does not guarantee uninterrupted or error-free operation.

The platform may be temporarily unavailable due to maintenance, upgrades, technical issues, or factors beyond our control (including network failures, power outages, or third-party service disruptions).

We will make reasonable efforts to notify users of scheduled maintenance, but Work Pillars shall not be liable for any loss, damage, or inconvenience caused by service interruptions or downtime.

Users remain responsible for backing up their data and content. Work Pillars is not liable for data loss resulting from service interruptions.

18. ASSIGNMENT

This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments to a parent or subsidiary, to an acquirer of assets, or to any other successor or acquirer. Any assignment in violation of this section shall be null and void. This Agreement shall inure to the benefit of permitted successors and assigns.

19. DISPUTE RESOLUTION

19.1

Parties shall first attempt amicable settlement within 14 days.

19.2

Unresolved disputes will proceed to mediation in Lagos, Nigeria.

19.3

If mediation fails, disputes shall be resolved in the competent courts of Lagos State.

20. TERMINATION

Work Pillars may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or misuse the Services.

Upon termination:

Any pending orders may be cancelled at our discretion. Users and artisans remain responsible for completing obligations agreed prior to termination, unless cancelled by Work Pillars.
Outstanding balances owed to Work Pillars or other users must be settled immediately. Work Pillars may withhold funds from your wallet or payment method to cover unpaid obligations.
Your access to the platform, including any stored user content, may be disabled. We may, but are not obligated to, retain certain records or content for compliance, dispute resolution, or enforcement purposes.

21. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria. The choice of law set out in this section shall apply unless, and only to the extent that, federal, state, local, or international laws, regulations, directives, judgments, or orders binding upon you or your performance of services on the Platform require that these Terms or your use of the Platform be governed by the laws of the country in which the service is performed.

This provision is intended solely to designate the governing laws that will interpret these Terms and is not intended to create any substantive right for non-residents of Nigeria (or the designated jurisdiction) to assert claims under such laws, whether under statute, common law, or otherwise.

Nothing in this section shall prevent Work Pillars from instituting legal proceedings or taking any action before any competent court or authority, in any jurisdiction, for the purpose of protecting its intellectual property rights, confidential information, or other legitimate interests.

22. CHANGES TO THE AGREEMENT, THE PLATFORM, AND THE APP

22.1 Changes to the Agreement

Work Pillars reserves the right, for justifiable and proportionate reasons, at any time, to review, amend, update, add to, suspend, discontinue, or delete any part of this Agreement (including the Terms and Conditions, Privacy Policy, Acceptable Use Policy, or any other supplemental policies).

Notice of such amendments may be provided by posting the updates on the Platform, updating the online location of the relevant terms, sending notice by email, or through any other reasonable communication method. Unless otherwise specified, amendments take effect upon posting. Your continued use of the Services after such posting constitutes your acceptance of the Agreement, as amended.

For material modifications, Work Pillars will inform you in advance in the manner described above and request your acceptance. If you reject such changes, the previous Terms will continue to govern any ongoing Orders, but you will not be able to place new Orders or continue to use the Services, and you must deactivate your Account. Your continued use of the Services after notice of any material changes constitutes your complete and irrevocable acceptance, except where restricted by law.

To the extent permitted by law, Work Pillars shall not be liable to you for any modification to all or any portion of the Agreement.

22.2 Changes to the Platform

Work Pillars may, at any time, review, improve, modify, update, upgrade, discontinue, impose limits on, or restrict access to all or any portion of the Platform (including any content or information available through it). While reasonable notice will be given where possible, such changes may take effect immediately and without liability to Work Pillars. To the extent permitted by law, Work Pillars shall not be liable for any updates, upgrades, modifications, or discontinuance of the Platform.

22.3 Mobile App Updates and Upgrades

You can uninstall the app(s) at any time.

Cause your device to automatically communicate with Work Pillars' servers to deliver functionality and usage metrics;
Affect app-related preferences or data stored on your device; and/or
Collect personal information as described in our Privacy Policy.

23. SEVERABILITY

These Terms shall be deemed severable. If any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

24. CONTACT US

25. CONSENT ELECTRONIC TRANSACTIONS AND SIGNATURE

By using the Work Pillars Platform, you expressly agree that:

You consent to conduct all transactions, communications, and agreements with Work Pillars electronically through the Platform.
Your electronic signature, including but not limited to clicking to accept, checking a box, tapping a button, or otherwise indicating agreement within the Platform, is legally binding and has the same force, validity, and effect as a handwritten signature on paper.
Any use of a keyboard, touchscreen, mouse, or other device to select an item, button, icon, or perform a similar action constitutes your signature and agreement, as though you had physically signed in writing.
No digital certificate, certification authority, or third-party verification is necessary to validate your electronic signature, and the absence of such certification will not affect the enforceability of your agreement with Work Pillars.

26. APP STORE AND GOOGLE PLAY

If you download or access the Work Pillars application from the Apple App Store or Google Play Store, you agree that your use of the application is governed by Work Pillars' End User License Agreement (EULA), which takes precedence over Apple's Standard EULA or any default Google Play license terms, to the extent permitted by law.

You also agree to comply with the Apple App Store Terms of Service and Google Play Terms of Service, as they apply to your access to and use of the Work Pillars app through their platforms.

You acknowledge that Apple and Google are not responsible for providing maintenance, support, or warranty services for the Work Pillars app, except as otherwise required by applicable law.

27. USER GENERATED CONTENT AND FEEDBACK

27.1 User Generated Content

"User Generated Content" ("UGC") means any information, materials, images, videos, reviews, voice notes, chat messages, quotes, profile data, or other content that you submit, upload, transmit, or share through the Work Pillars Platform. This includes any content posted publicly (e.g., reviews or comments) or shared with other users (e.g., in-app chat or call recordings).

27.1.1 Work Pillars is not responsible for, does not endorse, and does not verify the accuracy of any User Generated Content. You acknowledge and agree that Work Pillars:

Does not create, develop, or control User Generated Content;
Is not liable for any UGC, including its accuracy, completeness, legality, or usefulness;
May, but is not obligated to, monitor, review, or moderate UGC; and
Reserves the right to remove, restrict, or disable access to UGC that violates these Terms or applicable laws.

27.1.2 You are solely responsible and legally liable for your User Generated Content. By submitting UGC, you represent and warrant that you have the legal right to share such content and that it does not:

Contain false, misleading, or fraudulent information;
Infringe on any third-party rights, including copyright, trademark, privacy, or publicity rights;
Violate any law, statute, or regulation (including NDPR, consumer protection, anti-discrimination, and advertising standards);
Defame, harass, or threaten others;
Contain obscene, pornographic, or harmful material (including content harmful to minors);
Include viruses, malicious code, or harmful scripts;
Misrepresent your affiliation with Work Pillars or any other entity; or
Create legal or reputational risk for Work Pillars or disrupt our services.

27.1.3

To the extent permitted by law, you grant Work Pillars a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to use, reproduce, adapt, publish, translate, distribute, publicly perform, display, and create derivative works from your UGC in connection with operating, improving, and marketing the Platform. This includes the right to use your name, username, image, profile photo, voice, and other likenesses were connected to your UGC.

27.1.4

You waive any moral rights or claims related to UGC and release Work Pillars, its affiliates, and partners from liability related to our authorized use of such UGC.

If you believe UGC is unlawful, infringes your rights, or promotes harm (e.g., incitement to violence, child exploitation), you must notify Work Pillars immediately at info@workpillars.com.

27.2 FEEDBACK

Work Pillars does not verify the accuracy of Feedback and is not responsible for its content.
We may, but are not obligated to, review, investigate, edit, or remove Feedback that violates these Terms or applicable law.
You may request removal of a review that is defamatory, fraudulent, or violates our Ratings and Reviews Policy by contacting info@workpillars.com.